How long will it take to get my order once it ships?

Most destinations in the continental US and Alaska receive deliveries from one to four days from the time they ship from our suburban Chicago plant. Hawaii is seven to ten days. Shipments to Puerto Rico via FedEx International Economy usually arrive in two business days. Shipments to Canada via FedEx International Ground and can take from two to ten days from the date shipped depending on location.

What if I need to get my order faster?

Contact our Customer Service department online chat to arrange for upgraded FedEx 2-day or overnight services which are available for an additional cost depending on destination and package size and weight.

What does Zookbinders charge for shipping?

Continental USA: $18 per order flat rate
Alaska and Hawaii: $35 per order flat rate
Canada: $35 per order flat rate
Puerto Rico: $16-$35 per order

Will Zookbinders combine shipping if I am placing more than one order?

In most cases it is impractical to hold orders so they may ship with other orders even if they are placed at the same time.

Can Zookbinders drop ship directly to my client?

Yes. For drop ship addresses in the USA, Canada and Puerto Rico, the appropriate shipping rate will apply. In addition, a $5 drop ship surcharge may be applied. Drop shipments must be signed for by the addressee. If the FedEx driver is unable to obtain a signature, he/she will leave a door tag for the recipient letting them know they will attempt the delivery again, or that the recipient may contact FedEx and arrange to pick the package up at a FedEx facility. No invoice or receipts showing what the photographer paid for the album are ever included with Zookbinders orders.

How can I track my shipments?

You will be notified by email upon shipment of all your orders. Included in your notification will be the FedEx tracking number for up-to-the-minute tracking once the package is picked up from our location (which may be an hour or two after you receive the tracking information).

Do I have to sign for shipments to my studio?

Not generally. Shipments going to your business whether that address is an actual business location or a residence will ship with no signature required. If the FedEx driver cannot deliver a package to someone at the address and he/she determines it is not safe or practical to leave a package unattended, he/she may leave a door tag for the recipient letting them know the delivery will be attempted again, or that the recipient may contact FedEx and arrange to pick up the package at a FedEx facility.

What if my package is lost or damaged?

Contact our Customer Service department as soon as possible if you or your client does not receive their package or it arrives damaged. For damaged shipments, please keep any packaging and cartons as they may be required for a claim.

Can Zookbinders ship my packages with another carrier or use another account number to ship my packages?

FedEx is our exclusive carrier and we cannot use any other carrier or account number.