Zookbinders FAQs
Click on the arrows to expand or collapse the corresponding FAQ category.
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Accounts and Ordering
How do I set up an account with Zookbinders?Go to the new customer tab, and fill out the new client form.
Are order forms available online?
- Client-provided prints. If you are ordering albums and providing prints, then you complete a credit application and you will receive your account number after we receive your first order and credit is approved.
or
- Print to Bind Full Service. If you are ordering Print to Bind (recommended) you complete a credit application and follow the steps for Print to Bind service.
We assign an account number to you when we receive your very first order.Order forms for all Zookbinders products are available through the Zookbinders ordering system. Will there be pdfs on the new site? This should only be on client-access side.
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Delivery and Shipping
What are your turnaround times?Production time for an Album is 10 business days “in-plant”, plus shipping. Orders received after 10am are processed the following business day. November and December are exceptions due to seasonally high volume.
Can Zookbinders ship an order directly to my customer?
5 Day Rush Example
Receive completed order on Monday at 2pm
Order ships via FedEx the following Monday Second Day Air or upon request Next Day Air.This is a great time saver! We can “drop-ship” the order directly to your customer for a small fee (see Catalog), in addition to the shipping charges. Your invoice will be mailed separately to your studio.
Ordering Online: go to Step 10, click the checkbox and type address in the space available.
Filling Out a Form: Go to Special Instructions, fill out the address in the Drop Ship section.
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Design and Specifications
Does Zookbinders offer album design services?Yes. We have a team of talented, in-house designers that will do your entire album design for your Zook Book or Lustre Book through our zookie pro design service. All our albums are designed and crafted under the same roof for the best quality. You can check out samples of our customized design styles here.
If you're looking for a very customized design, we've partnered with ZOHO Design for a seamless transfer of designed albums and files. You get the best of both worlds, you are working with a first class design group and Zookbinders.
How is the ZookBook different from the old Flush album?The Zook Book is a seamless-style album with only a 1/16” gap separating the pages, with no limit or extra charge for panoramas. The Flush album had a visible hinge tape within the center of each page and was limited to three panoramas for an additional charge.
Are the photos laminated or sprayed to protect the prints?We coat each print with a clear, water-based lacquer prior to the mounting process. The lacquer will protect the photos from fingerprints. is stain and water resistant.
How do I number prints for Matted Album?Using a 6B pencil, gently write the page number and position letter in the center on the back. The frame code only needs to be written on the order form.
Can I download the Digi-matZ® templates from the website?You can view the templates online to see the variety of designs but they are not downloadable. The Digi-matZ templates are sent as a 2-disc set of Rectangular and Square albums. You may order the templates by faxing or mailing the order form available on the Digi-matZ page. The $100 fee for Digi-matZ templates may be applied as a credit toward your order for one Zook Book designed with Digi-matZ.
You also have the option to let us do the design! Visit www.zookiepro.com to check out samples of our design styles.
How much room shall I allow for trimming when designing a Zook Book?All prints for Zook Books are machine trimmed and the book is hand-sanded with rounded corners. Because of this process, we suggest the following guidelines, also viewable as a PDF :
Are Zookbinders cover cameos a slip-in style insert or a self-stick type?
When designing a Zook Book in a 12x12, 10x15 or 11x14 album, set your ruler guides at 1 inch on all 4 sides, keeping main images or text within the guides to prevent cropping issues.
For a 10x10, 8x12, or 10x13 album allow 3⁄4 of an inch breathing area. For an 8x8, 6x9 or 8x10 album, please allow a 5/8”. For 5x5, 4x6, or 5x7 sized albums please use 3/8” guides.
Please note: The “guides” do not represent actual trim, but allow room for trimming as well as cloning the design to smaller sizes.Our cover cameo is a recessed die-cut window within the cover of the album. The photo is lacquered and hand-trimmed 1/8” off each side, and then hand mounted. For the Zook Book, a frame liner surrounding the image will be seen; the color matches the gilding color. For Matted albums it’s the selected Frame Liner color. Be sure to send the cameo print with your order and write “cameo” on the back using a 6B pencil.
What type of prints does Zookbinders accept?Of course, Zookbinders accepts prints we produce through our Print to Bind service, which is the easiest and most efficient way to create high quality prints. If you prefer to submit your own prints, we only accept lab-produced prints. A luster finish is best. We do not accept ink jet prints due to their sensitive nature and susceptibility to damage. While we do not accept metallic prints, we can make an album with metallic paper only if it is ordered through our internal print to bind service. Photos printed on metallic paper are not lacquered in order to maintain the special effect. You may request lacquering with the understanding that it will slightly dull the metallic effect. Be aware that Zookbinders does not offer reimbursement for damaged metallic prints should a reprint be needed.
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Digi-matZ®
What is Digi-matZ®?They are digital templates which allow you to easily design a Zook Book.®
These Adobe® Photoshop plug-in CDs are compatible with PCs and Macs. If you’re new to designing in Photoshop, the two-CD set includes a step-by-step tutorial showing you how easy it is. (insert link to Digi-matZ page) Choose from more than 170 different layouts to create your pages. Then simply upload your files through Zookbinders Print to Bind service for consistent high quality and fast turnaround.If you'd rather not mess with design, have us do it! Visit www.zookiepro.com to check out our in-house design service.
Can I download the Digi-matZ® templates from the website?No, however you can view the templates online to see the variety of designs. The Digi-matZ templates are sent as a 2-disc set for Rectangular and Square albums. You may order the templates by faxing or mailing the order form available on the Digi-matZ page. The $100 fee for Digi-matZ templates may be applied as a credit toward your order for one Zook Book designed with Digi-matZ.
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Matted Album
What are Matted Albums?This is a reversible album: each photo is hand-mounted into a recessed frame available in two mat choices with liners available in four colors. Make them more contemporary by adding panoramas and special effects
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How is the Matted Album sized?
Zookbinders determines Matted Album size by the largest size print that is fitted within a matted frame. (i.e. 10x10 Matted Album end result is a 12x12 finished size, see chart below).
What are the Matted Album sizes and cameos available?The Matted Album is available in four different sizes.
Largest Print Finished Album Size Cameo Options 10x10 12x12 8x8/5x7V-H/5x5/3.5x5V-H 8x8 10x10 5x5/3.5x5V-H 5x7/4x6 9x9 3.5x5V-H 4x5 7x7 2.5x3.5V-H
What cover options are available?
There are 4 different types of leather (PDF) to select from and 32 color choices. Cameo Covers are also available see chart above for sizes.
The Reflectionz™ cover is available through Print to Bind only.
What is the difference between a slipcase and a pillowcase?A slipcase is a custom-made matching leather felt-lined case which allows an album to be displayed (additional charges apply). Every album is shipped inside a Seasame colored Jacquard fabric pillowcase then placed into a black presentation box for protection. Click to review Album features and options.
How do I place an order?Click here for to learn about Print to Bind and log in to Order now.
How much do Matted Albums cost?Link to client log in, call customer service or view a current catalog.
How are the prints protected?We coat each print with a clear, water-based lacquer prior to the mounting process.
Can I use Print to Bind services with Matted Albums?Yes. Click here for Print to Bind information
Can I create panorama spreads in Matted Albums?Yes, you can have up to 3 full, ¾, or special panorama spreads at an additional cost. When designing with these specialty prints we recommend not placing more than two panoramas consecutively. There is no limit to half panoramas within an album, but there is an additional cost.
If I send in prints for a Matted Album how should they be numbered?For numbering the instructions in the How to Order a Matted Album and for the numbers
What is your turnaround time?
Frame codes (PDF).Production time for a Matted Album is 10 business days “in-plant”, plus shipping. Orders received after 10am are processed the following business day. November and December are exceptions due to seasonally high volume.
Can Zookbinders ship an order directly to my customer?
5 Day Rush Example
Receive completed order on Monday at 2pm
Order ships via FedEx the following Monday Second Day Air or upon request Next Day Air.This is a great time saver! We can “drop-ship” the order directly to your customer for a $7.00 fee, in addition to the shipping charges. Your invoice will be mailed separately to your studio. All drop ships are sent signature required and someone must be available to accept delivery.
What is your Matted Album Sample album policy?Although Zookbinders doesn’t offer pre-made sample albums, we offer 50% discount on all Matted Album studio sample orders. If using our Print to Bind service you receive 25% off on printing. Just select the “studio sample” checkbox on the order form when submitting your order.
How many Sample albums can I have?Zookbinders does not limit the amount of Sample albums you can order. Take advantage of the discounts to upgrade and display different sizes, leathers, and latest cover options while showcasing your work. All sample albums will be stamped “Studio Sample” in the inside front cover of the album, and Zookbinders reserves the right to change imprinting dates to a future date.
Can I order Matted Albums and PhotoBooks together?Yes, and it’s only available through Print to Bind. The ordering system allows you to order Matted Albums and PhotoBooks of the same design only. See step 3 in the ordering process to order your PhotoBook(s).
Can I submit multiple Matted Album orders of the same design on a single order?No, each Matted Album needs to be submitted and processed individually.
What is your return policy on slip cases?Slip cases are custom made to fit each individual album. No refunds or exchanges will be accepted.
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New Customer Questions
How do I set up an account with Zookbinders?Go to the Become A Customer Sign Up, and fill out the new client form.
Client-provided prints
If you are ordering albums and providing prints, then you complete a credit application and you will receive your account number after we receive your first order and credit is approved.Print to Bind Full Service
Are order forms available online?
Go to Getting Started and follow the instructions.
An account number will be assigned to you when Zookbinders receives your very first order.Order forms for all Zookbinders products are available through the Zookbinders ordering system. Will there be pdfs on the new site? This should only be on client-access side.
What is on your website for Brides?Zookbinders Web site is a great resource for Brides, there are three key sections, Choosing a Photographer, Album Selection and Album Care.
What are your turnaround times?Production time for album bindery and/or Print to Bind service is 10 business days “in-plant”, beginning the day we receive your complete order. November and December are exceptions due to seasonally high volume.
Can Zookbinders ship an order directly to my customer?This is a great time saver! We can “drop-ship” the order directly to your customer for a small fee (see 2008 Catalog), in addition to the shipping charges. Your invoice will be mailed separately to your studio. Please fill out the address in the Drop Ship section within Special Instructions of the order form.
What type of files do you accept for print to bind? What is the color space?Our color space is SRGB. Files should be 300 dpi and saved as level 10 jpegs.
What is the minimum and maximum amount of pages you can have in your albums?For all of our albums, you must have a minimum of 6 pages (12 sides) and you can have a maximum of 45 pages (90 sides).
Does Zookbinders offer album design services?We partner with ZOHO Design. ZOHO will design and/or color correct, and then they upload the order to Zookbinders for printing and binding for a seamless transfer of designed albums and files. For those who want to design albums themselves we offer design templates called Digi-matZ, a Photoshop plug-in that offers you pre-designed templates.
Our most exciting design option is our new album fulfillment service called zookie pro - www.zookiepro.com. Zookie pro is a fully integrated service where you upload your images and we color correct, design and fulfill your album orders. We provide a dynamic shopping cart to help your clients order more albums and customize their cover. Learn more at www.zookiepro.com.
How am I billed if I use Zookbinders and ZOHO?You will be billed separately for design by ZOHO and Print to Bind from Zookbinders.
Can I download the Digi-matZ® templates from the website?You can view the templates online to see the variety of designs but they are not downloadable. The Digi-matZ templates are sent as a 2-disc set of Rectangular and Square albums. You may order the templates by faxing or mailing the order form available on the Digi-matZ page. The $100 fee for Digi-matZ templates may be applied as a credit toward your order for one Zook Book designed with Digi-matZ.
Are Zookbinders cover cameos a slip-in style insert or a self-stick type?Our cover cameo is a recessed die-cut window within the cover of the album. The photo is lacquered and hand-trimmed 1/8” off each side, and then hand mounted. For the Zook Book, a frame liner surrounding the image will be seen; the color matches the gilding color. For Matted albums it’s the selected Frame Liner color. Be sure to send the cameo print with your order and write “cameo” on the back using a 6B pencil.
What type of prints does Zookbinders accept?Of course, Zookbinders accepts prints we produce through our Print to Bind service, which is the easiest and most efficient way to create high quality prints. If you prefer to submit your own prints, we only accept lab-produced prints. A luster finish is best. We do not accept ink jet prints due to their sensitive nature and susceptibility to damage. While we do not accept metallic prints, we can make an album with metallic paper only if it is ordered through our internal print to bind service. Photos printed on metallic paper are not lacquered in order to maintain the special effect.
Why aren't your prices posted on the Web site?Zookbinders only serves the Professional Photographer, so pricing is not visible to the public. You may speak to a Customer Service Rep at 1-888-326-0967 who would be happy to provide pricing or you may request a Catalog with pricing by visiting the Contact page.
Does Zookbinders have literature without pricing?We have an electronic Brides catalog available online which you may print or email to your customers.
Can I send you files to print my album?Yes, we can print your files for our albums right on our premises. Get all of the information in the Services section.
Do you print for all album types?Yes
Can you send me Sample albums?Although Zookbinders doesn’t offer pre-made sample albums, we offer for the Zook Book and Matted Album 50% off for all studio sample orders and 25% off on printing. For the PhotoBook you can order sample kits that include the three sizes for square or rectangle formats. The kit also includes a promotional poster and display easel. Just select the “studio sample” checkbox on the order form when submitting your prints.
How many Sample albums can I have?Zookbinders does not limit the amount of Sample albums you can make. We encourage you to display different sizes and cover options while showing off your work. All sample albums will be stamped “Studio Sample” in the inside front cover of the album, and Zookbinders reserves the right to change imprinting dates to a future date.
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Ordering
Are order forms available online?Order forms for all Zookbinders products are part of the New Customer Package.
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PhotoBook
What is a PhotoBook?The PhotoBook is a perfect-for-all occasions book created to showcase your digital creativity. This digital press book is only available through our Print to Bind service. PhotoBooks are personalized with a wraparound photographic cover (not a book jacket) and you have your choice of Gloss or Matte paper.
How do I order a PhotoBook?
Easy online ordering through our customer center.
How do I design the wraparound cover?There are square and vertical templates to design your cover. Also see Getting Started for Print to Bind.
Download the Vertical template (PSD)
Download the Square Square Template (PSD)
What sizes does the PhotoBook come in?Square: 4x4, 6x6, 7.5 x 7.5, 9x9 or Rectangle: 4x6, 6x9, 7x10.5
What are the minimum and/or maximum number of pages?The minimum is 5 pages (10 sides) and a maximum of 45 pages (90 sides).
What are your turnaround times?Production time for PhotoBook is 10 business days “in-plant”, plus shipping. Orders received after 10am are processed the following business day. November and December are exceptions due to seasonally high volume.
Can I submit multiple PhotoBook orders of the same design and various sizes on a single order?
5 Day Rush Example
Receive completed order on Monday at 2pm
Order ships via FedEx the following Monday Second Day Air or upon request Next Day Air.Yes.
What is package pricing?Discounts are provided for cloned PhotoBooks on specific size combinations, (2)6x6, (3)4x4, and (1)7.5x7.5 with (1)4x4, (1)6x6 with (1)4x4, (2)4x6. Log in to view prices.
Can I order Zook Books and PhotoBooks together?Yes, and it’s only available through Print to Bind. The ordering system allows you to order Zook Book and PhotoBooks of the same design only. See step 3 in the ordering process to order your PhotoBook(s).
Can Zookbinders ship an order directly to my customer?This is a great time saver! We can “drop-ship” the order directly to your customer for a small fee (see 2008 Catalog, in addition to the shipping charges. Your invoice will be mailed separately to your studio. All drop ships are sent signature required and someone must be available to accept delivery.
Do you offer discounts on PhotoBooks samples?Yes, all sample PhotoBooks are 25% off.
What are the options in designing?Use Photoshop or any design program that will provide a level 10 JPEG at 300 DPI.
What is the printing & binding safety area?All images must be full bleed with a safety area of 5/16” from the edge of the page.
What are my paper choices?Glossy Finish or Matte Paper or our NEW satin paper, which looks like real photo paper but costs a lot less!
The Satin, Glossy Finish and Matte paper options are digital press papers.
Glossy Finish — High gloss laminated surface
Matte Paper — Pebble-like textured non-lamniated surface* All covers are are Glossy Finish.
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PhotoBook Plus
What is a PhotoBook Plus?The PhotoBook Plus is the larger version of our standard PhotoBook. They come with cover options and heavier pages. These products are only available through our Print to Bind service.
What cover options are available?
How do I order a PhotoBook Plus?
LS: Leather Spine
Similar looking to the Reflectionz Cover with a print on the full front with leather around the spine and back cover
FL: Full Leather
Entire cover in leather (all choices) with the option of a cameo
WC: Wrap Around Cover
Traditional PhotoBook Cover come in Gloss finish onlyThrough our version of ROES (remote order entry system) software available for download from our Website. .
What are the cover dimensions & cameo sizes?Wrap Around Cover
There are cover templates available on our Website for the wrap-around covers that we recommend be used if ordering mulitple sizes of the same design so no cropping issues will appear.*When designing a specific size PhotoBook please refer to our BLOG for specific dimensions & instructions.
Leather Spine Covers
This cover dimension is always 2 inches smaller than the width of the album. We recommend designing this image full bleed with a 3/4" margin.Full Leather with Cameo Covers
Cameo Sizes ard Leather Colors are the sam as we offer on the Zook Books.
What sizes does the PhotoBook Plus come in?Square: 12x12 10x10
Rectangle: 9x12 8x12
Horizontal: 12x9 12x8
What are the minimum and/or maximum number of pages?The minimum is 5 pages (10 sides) and a maximum of 45 pages (90 sides).
What is the turnaround times on the PhotoBook Plus10 business days “in-plant” plus shipping. Orders received during the holiday season are exceptions due to seasonally high volume.
Can I order Zook Books and PhotoBooks together?Yes, and it’s only available through Print to Bind. The ordering system allows you to order a Zook Book with PhotoBook Plus of the same design only.
Can Zookbinders ship an order directly to my customer?We can “drop-ship” the order directly to your customer for $8.00 in addition to the shipping charges. Your invoice will be mailed separately to your studio. All drop ships are sent signature required and someone must be available to accept delivery.
Do you offer discounts on PhotoBooks samples?All PhotoBook product samples are 25% off.
What are the choices for designing?Use Photoshop or any design program that will provide a level 10 JPEG at 300 DPI.
What is the printing & binding safety area?All images must be full bleed with a safety area of 5/16” from the edge of the page. We physically trim approximately 1/8" from the top and bottom of the page and 1/4" from the sides — nothing is trimmed from the gutter area.
What are my paper choices?Glossy Finish or Matte Paper, or our NEWEST Satin paper that looks like real photo paper, but costs a lot less!
The Satin, Glossy Finish and Matte paper options are digital press papers.
Glossy Finish — High gloss laminated surface
Matte Paper — Pebbe-like textured non-lamniated surface* All covers are are Glossy Finish.
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Pricing
Why aren't your prices posted on the web?Zookbinders only serves the Professional Photographer, so pricing is not visible to the public. You may speak to a Customer Service Rep at 1-888-326-0967 who would be happy to provide pricing or you may request a Catalog with pricing by visiting the Contact page. Or you can go to Customer Center and Login.
Does Zookbinders have literature without pricing?We have an electronic Brides catalog available online which you may print or email to your customers.
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Print to Bind
What is Print to Bind?Provide color corrected files using our ordering system. We do the printing and binding of your entire album.
Do you have design services?Yes. We have our zookie pro design service, which is our talented team of in-house designers that create custom album designs for your square Zook Books and Lustre Books. Check out some of our sample designs here!
We have also teamed up with ZOHO Design to provide affordable design, printing and binding. You can have in one seamless ordering system, or you can do it yourself, with the help of Digi-matZ templates.
How do I get started?Click here for getting started information.
How much does it cost? -
Printing
Can I send you files to print my album?Yes, Zookbinders has a service called Print to Bind. We can print your files for our albums right on our premises. Get all of the information in the Services Print to Bind section.
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Reflectionz Cover™
What is the process to make the cover?The entire process is a dye sublimation transfer (CMYK).
What is the Reflectionz cover made of?Masonite board.
What is the thickness of the cover?It is the same as current covers (1/4”)
What type of leather can I get with the cover?Glove black.
What sizes are offered for the Reflectionz cover?Zookbooks : 12x12, 10x10, 10x15, 8x12, 11x14, and 8x10 (Print to Bind only).
Matted Albums: 8x8 and 10x10 (Print to Bind only).
What are the minimum file sizes?10x10 Print to Bind Zook Book:
8x10 at 300 dpi
12x12 Print to Bind Zook Book:
10x12 at 300 dpiAny files that do not meet these requirements run the risk of poor image quality.
How can I order one?The Reflectionz cover is only offered for Print to Bind orders and should be submitted through the ROES system. See Getting Started.
Should I send my files in as RGB or CMYK for the Reflectionz cover?RGB
Will there be any color differences in the pages and the cover?Yes, the Reflectionz cover is created using a dye sublimation transfer Process (CMYK color space) and the pages are printed using a silver halide process (RGB color space).
What is the turnaround time?Production time for a Reflecionz cover and Zook Book is 10 business days “in-plant”, plus shipping. Orders received after 10am are processed the following business day. November and December are exceptions due to seasonally high volume.
What is the cost for the cover?
5 Day Rush Example
Receive completed order on Monday at 2pm
Order ships via FedEx the following Monday Second Day Air or upon request Next Day Air.See 2008 Catalog for pricing or contact Zookbinders Customer Service
Will heat damage the cover?Extreme heat should be avoided with all photographic products. Temperatures reaching over 150 degrees Fahrenheit can cause fading, ink transferring, warping, or discoloration.
Can I ruin the cover by accidentally spilling water on it?No, the cover has a protective water resistant coating.
How can I clean this product?The cover can be cleaned with a CLEAN damp or dry cloth to remove any fingerprints. See Album Care section for additional information.
If I use glass cleaner can I damage the cover?Yes, these products can be abrasive which can damage the glass like appearance of the cover or they can leave an unwanted film or residue on the cover.
Can I scratch the cover by cleaning it?Yes, while the covers are durable they can be scratched if something abrasive is used (Comet, Brillo pad and the like) to clean the surface. The best maintenance is a clean dry cloth to wipe it down, or simply moisten, not soak, a cloth so it is damp and wipe off the cover. See Album Care section for additional information.
What if there is a sticky substance that will not come off with a clean damp cloth?GooGone can be used to remove any sticky substances from the cover without any damage.
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Sample Albums
Can you send me Sample albums?Although Zookbinders doesn’t offer pre-made sample albums, we offer 50% off for all studio sample orders. Just select the “studio sample” checkbox on the order form when submitting your prints.
How many Sample albums can I have?Zookbinders does not limit the amount of Sample albums you can make. We encourage you to display different sizes and cover options while showing off your work. All sample albums will be stamped “Studio Sample” in the inside front cover of the album, and Zookbinders reserves the right to change imprinting dates to a future date.
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The Lustre Book
What is The Lustre Book by Zookbinders™?The Lustre Book is a "hybrid" photo book utilizing silver halide photographic paper with modern book binding technologies to create a more affordable option to Zookbinders' premium Zook Book. You can also order our Lustre Book with our zookie pro design service!
How do I order The Lustre Book?You must order through Zookbinders ROES (remote order entry system) software available free from our web site. If you'd like us to do the album design, you can order the Lustre Book at www.zookiepro.com.
What sizes does The Lustre Book come in?Our primary/large album sizes, with available leather covers, come in these sizes:
Square: 12x12, 10x10, 8x8
Vertical Rectangle: 9x12, 8x12
Horizontal: 12x9, 12x8Our Digital Replica Books come only with laminated image or replica covers in these packages and sizes:
(2) 6x6, (1) 8x8 with (1) 4x4
What cover options are available?
(2) 9x6, (2) 8x6
(2) 4x6, (2) 4.5x6All four of Zookbinders' PhotoBook Plus cover options are available: Wraparound (included in the base price), Leather Spine (with your choice if Standard or Glove Leather), Full Leather and Full Leather with Cameo (with your choice of Standard or Glove Leather and including two lines of imprinting).
What are the cover dimensions and cameo sizes?Wraparound cover specs and instructions are available on our Blog.
Cameo Sizes for Full Leather Covers
12x12 Cover: 8x8, 5x7V, 7x5H, 5x5
2x9 & 12x8 Covers: 4x4, 5x3.5H
10x10 Cover: 5x5, 3.5x5V, 5x3.5H
9x12 & 8x12 Covers: 4x4, 3.5x5V
8x8 Cover: 4x4Leather Spine Cover Image Dimensions
12x12 Cover: 10.8x12.5
12x9 Cover: 10.8x9.5
12x8 Cover: 10.8x8.5
10x10 Cover: 8.8x10.5
8x12 Cover: 6.8x12.5
9x12 Cover: 7.8x12.5
8x8 Cover: 6.8x8.5Please leave a 1/4 inch safe area around the top, bottom and right sides.
What color leathers to you offer?We offer 26 leather colors.
What are the minimum and maximum number of pages?The minimum is 10 sides (5 spreads) and maximum is 70 sides (35 spreads)
What is the turnaround time on The Lustre Book?10 business days "in-plant" plus shipping. Orders received during the holiday season are exceptions due to seasonally high volume.
Can I order The Lustre Book with other books?You can order Digital Replica Books with The Lustre Book or any other album or PhotoBook Plus. You can only order one large album or book per order with then any combination of PhotoBook Package or Digital Replica Book Package.
Can Zookbinders ship an order directly to my customer?We can drop ship the order directly to your customer for an additional $8 to your shipping charges. Your invoice will be mailed separately to your office. All drop ships are sent signature required and someone must be available to accept delivery.
Do you offer discounts on Lustre Book samples?Yes, all Lustre Book studio samples are 25% off.
How should I design my Lustre Book?You can design your page spreads in any design software like Photoshop, FotoFusion or InDesign. You must output 300dpi JPEG files at level 10 sized to the largest album you plan to print. We will take care of any size reductions for replica books. You also have the option of using our in-house zookie pro design service, where we will do all the design for your Lustre Book! Check out sample designs here.
What is the printing and binding safe area?Design your pages to the exact page dimension you'd like for your largest book. You may run images as full bleed off the page. We will trim 1/8 off the top and bottom of panoramic spreads and 1/4 inch off each left and right side. We recommend a safety margin of 3/4 to a full inch for large books for elements you do not want to bleed off the page and so that smaller replica books will have an acceptable margin when the page spreads are reduced.
What are my paper finish choices?The Lustre Book comes only with photographic paper with a luster finish. Cameo photos also are photographic prints with luster finish. Wraparound covers and leather spine cover images are glossy laminated images for added protection.
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Zook Book®
What is a Zook Book?The Zook Book is a flush-style, panoramic album. You can order a Zook Book with a folded pano page (for Zook Books up to 12x12) or with a 1/16” space between the pages. You have the option of using our convenient Print to Bind service, zookie pro design service or shipping numbered prints with a Zook Book order form which can be found on our Web site.
How do I order a Zook Book?Click here for ordering information. If you'd like us to do the album design for you, you can also order your square Zook Books with our zookie pro design service, here.
What sizes do Zook Books and Cameos come in?Album Size Cameos 12x12 8x8, 5x7V or H, 5x5, 31/2x5V or H 10x10 5x5, 31/2x5V or H 8x8 21/2x31/2V or H 10x15 5x5, 31/2x5V, 21/2x31/2V 8x12 21/2x31/2V or H
What cover options are available?
There are 4 different types of leather (PDF) to select from and 32 color choices. Cameo Covers are also available see above for sizes.
The Reflectionz™ cover is available through Print to Bind only.
What is the difference between a slipcase and a pillowcase?A Slipcase is a custom-made matching leather felt-lined case which allows an album to be displayed (additional charges apply). Every album is shipped inside a Seasame colored Jacquard fabric pillowcase then placed into a black presentation box for protection.
How much room shall I allow for trimming when designing a Zook Book?All prints for Zook Books are machine trimmed, sanded and gilded by hand. The album pages are a 1/16” thick with rounded corners. To avoid cropping issues and learn more about preparing your order, please view our guidelines (Zook Book instructions).
If I send in prints for a Zook Book how should they be numbered?Click here for information Zook Book instructions.
How much do Zook Books cost?Log-in and contact us or call customer service.
What is your turnaround time?Production time for a Zook Book is 10 business days “in-plant”, plus shipping. Orders received after 10am are processed the following business day. November and December are exceptions due to seasonally high volume.
Can Zookbinders ship an order directly to my customer?
5 Day Rush Example
Receive completed order on Monday at 2pm
Order ships via FedEx the following Monday Second Day Air or upon request Next Day Air.This is a great time saver! We can “drop-ship” the order directly to your customer for a small fee (see 2008 Catalog), in addition to the shipping charges. Your invoice will be mailed separately to your studio. All drop ships are sent signature required and someone must be available to accept delivery.
What is your Zook Book Sample album policy?Although Zookbinders doesn’t offer pre-made sample albums, we offer 50% discount on all Zook Book studio sample orders. If using our Print to Bind service you receive 25% off on printing. Just select the “studio sample” checkbox on the order form when submitting your order.
How many Sample albums can I have?Zookbinders does not limit the number of Sample albums you can order. Take advantage of the discounts to upgrade and display different sizes, leathers, and latest cover options while showcasing your work. All sample albums will be stamped “Studio Sample” on the inside front cover of the album, and Zookbinders reserves the right to change imprinting dates to a future date.
Can I order Zook Books and PhotoBooks together?Yes, and it’s only available through Print to Bind. The ordering system allows you to order Zook Book and PhotoBooks of the same design only. See step 3 in the ordering process to order your PhotoBook(s).
Can I submit multiple Zook Book orders of the same design on a single order?No, each Zook Book needs to be submitted and processed individually.
What is your return policy on slip cases?Slip cases are custom made to fit each individual album. No refunds or exchanges will be accepted.
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ZOOKWare
How do I start using ZOOKWare?You simply download this FREE software from the ZOOKWare page on our website. Please be sure you know your correct Studio ID number and that you are set-up for access to your account.
Can I use Zookware on both Windows and Mac?
Once downloaded the software will allow you to immediately sort, edit and group your images (i.e. pre-ceremony, ceremony, reception, etc...) and either allow you to begin designing albums for presentation to your clients and easily upload your orders to Zookbinders or simply place your order with your previously designed files.
Please be aware that we do not make any color corrections on your files – they must be 300 ppi jpegs – at least at level 10.Yes, we support both platforms.
Can I e-mail my clients wedding album design for them to review?Yes, you are able to e-mail the design to your client to view their albums at their leisure. You will need to use a PDF printing program to convert from HTML format and e-mail. (PC users will need a full version of Adobe Acrobat while MAC users already have the necessary program)
What are the advantages of using ZOOKWare over the ROES system?ZOOKWare is a much more intuitive software so ordering is fast and simple. The software will help to alleviate mistakes and delays so you can be confident that your order is submitted correctly and will be delivered to your client exactly as ordered. Another great feature is the ability to use ZOOKWare to design your albums.
Can multiple albums of the same layout be ordered at the same time?Yes, as long as no design changes in the pages you can order multiple sizes of Zook Books as well as matching PhotoBooks. You do have the ability to use multiple different covers however.
Am I able to start from scratch and design with this software or is it simply an ordering system?We have 2 design options available – Quick Design and Detailed Design. If you have the album already designed in Photoshop for example and only need to place the order use the quick method, being careful that the pages are in the sequence you want them in the album. If you need to design from scratch the detailed design needs to be used to create the pages.
What kinds of files and what is the minimum requirement for file size to order?The files should be 300 ppi level 10 JPEGs.
Is there easy access to photograph manipulation software such as Photoshop?Yes, it is available only in the detailed design option.
Can I send in album designs on a disk and have Zookbinders do the ordering?NO – All orders must run through ZOOKWARE. If you cannot send your order through ZOOKWare because of a slow connection feed you can output the ZOOKWare completed order on to a Disk and ship that to us.
Are my projects saved in ZOOKWare so I can go back at a later date to make revisions or finish a project?Yes, this is another great feature – once a project is begun the software begins to save the designs.
Do you offer any training sessions?We will be offering some on-line training – such as webinars – at a later date.
Can we order Matted Albums through ZOOKWare?Not at this time, but it will be in place in the first quarter of 2009.
