Careers

Accelerate Your Career with Zookbinders

Zookbinders Inc., located in Deerfield, Illinois, is a high quality manufacturer of custom photo albums serving professional photographers. Since our inception in 1995, we’ve consistently been a leader in our industry through our focus on innovation and creativity. The professional photographers we have been so fortunate to work with (and their satisfied clients) benefit from our cutting-edge products, time-saving services and above all, customer care. We’ll do whatever it takes to preserve precious memories and help you tell personal stories well.

Zookbinders is seeking a high energy and customer focused Inside Sales/Customer Service Representative. The ideal candidates will have 3-5 years of customer service experience with excellent communication skills both verbal and written, photography experience and critical attention to detail. We are not a call center. Each person is responsible for the completion of each issue from start to finish. If you only worked in a call center setting please do not apply.

Responsibilities and Requirements Include:

  • Investigate and resolve customer problems with minimal supervisor intervention
  • Professionally communicate face-to-face and over the phone with customers
  • Demonstrate friendly and welcoming attitude in communicating with new and existing customers
  • Handle high volume of incoming customer calls
  • Contact customers regarding production issues via phone or email
  • Data entry of customer information into a CRM database
  • Attend occasional day and/or evening company events
  • Handle escalated client relation calls
  • Handles first order customer experience.
  • Assist in pre-qualifying Zookbinders, zookie pro, SMUG Mug and Zenfolio leads.
  • Cultivate relationships with photographers shooting less than 10 weddings a year.
  • Conduct GoTo Meetings with customers when necessary.
  • Provides product demonstrations to clients on requests.
  • Communicates accurate information about the Zookbinders organization and Zookbinders products and services.


Position Requirement:

  • Associates Degree
  • Professional communication skills – verbal and written
  • Strong problem solving, computer, and organizational skills
  • Able to multi-task and prioritize
  • Attention to detail
  • Some sales experience preferred
  • Knowledge of Photoshop required
  • Knowledge of Photography industry preferred
  • Excellent computer skills using MS Office products
  • Able to work overtime when required

To the qualified candidate, we offer a competitive compensation plan that includes salary base plus commission. Benefits plan includes medical, dental, vision, life, flexible savings accounts, 401(k) with company match, paid time-off, and nine paid holidays.

Zookbinders is proud to be an equal opportunity employer. It is our policy to provide equal employment opportunities to all qualified employees and applicants for employment without regard to race, color, sex, age, religion, national origin, mental or physical disability, veteran status, citizenship status, sexual orientation, ancestry, marital status, or any other category protected by law.

Zookbinders is an E-verify employer.

Employees love the culture at Zookbinders. Our small size creates a supportive, family-like environment where every voice is heard and every opinion is valued. We are innovative, fast-paced, and strategic just like the big corporations, but frown on corporate bureaucracy. We promise our employees new daily challenges and ample opportunities to develop their skills and careers.

So, if people characterize you as friendly, adaptable, outgoing, resilient, a team player, and HUMOROUS, you will fit perfectly in the Zookbinders family!

If you are interested in a position at Zookbinders please send your resume to careers@zookbinders.com with the position title in the subject bar.

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