Posts Tagged ‘wedding marketing’

Mark’s Remarks – Pre-Select the Best Photos

Thursday, December 15th, 2011

Your best sales tool is a beautiful wedding album in the hands of a happy customer… 2 months after the event.  Yes, two months!  If you deliver an album in 2 months, you’ll have the happiest customers on the planet!  

The average album leaving our factory has a date on the cover that is 9 months ago!  This means that the customer is selecting their photos 6 months after the event, when their interest and motivation has dropped considerably.

When brides are making the selections within a few weeks, photographers share the following benefits: ecstatic customers, larger orders, more upgrades, and of course higher profits!  They also noticed a HUGE increase in referrals.  So before you think of all the reasons why this can’t work, here’s the secret:  pre-select the photos you recommend should be in the album.  Simply create a grouping of 100 photos and call them: “photographers favorites” or “photographer’s choice”.   Rather than presenting 1000+ images with no guidance, this gives your clients a ‘head start’ in choosing the photos they want for their album.

You are better equipped than your bride both technically and artistically to choose the images best suited for an attractive album. Why not get the ball rolling and make the selections for her? You can breeze through hundreds of images in pro software, make quick side-by-side comparisons, and flag the images you know will best tell the story. If you were behind the lens on the wedding day, then you know who the key players are, and the most memorable parts of the day. Even if your selections are not 100% right, it will be much easier for the bride to simply tweak your selections than start from scratch.

Consider this process an up-sell opportunity as well. Let’s say you’ve pre-sold your couple on an album with 85 images. Present them with 85 plus 20 or 30 more you think really add to the narrative, and be ready to tell them that it will only cost $__ to keep the added images in their album. If they bite, you’ve just increased your sale!

We talk to many photographers who are frustrated by waiting for their clients to choose the photos.  Many still take a “wait and see” approach and even warn brides that they have a limited time to order their album before prices go up. Often these approaches only exacerbate an already stressful and overwhelming task for brides. She might struggle for hours to open each of her 1,300 images in some picture viewer program trying to figure out if jpg 672 is better than jpg 673 on her (uncalibrated) computer monitor. It’s time consuming, frustrating and just might lead to her procrastinating.  …Which is why you want to make it easy for your customers to order.

If you’re not already using our album design service, then here’s a way to further improve your workflow and your bottom line: Once you and your bride have agreed on the final images for her album, you’ll do any necessary retouching and then just upload them to us for design. We’ll turn around a stunning, modern album design in a matter of days that your customer is sure to love.

Once she has approved her design, you’ll have even more up-sell opportunities.  Our customized shopping cart feature that was designed to tempt your customers with album upgrades, clone copies for parents, even ready-to-hang framed pieces featuring their favorite page spread. Click the “Need help with album design?”  link from www.Zookbinders.com or visit www.zookiepro.com for more details.

So don’t let extra income from album sales slip right through your fingers. I challenge you to make it your company’s stated goal to not only deliver beautiful wedding images, but to put a finished wedding album in the hands of your customer within two months of their wedding. A happy customer with one of your albums is the best sales rep a photographer can have! She’ll show off her album to all her friends who’ll be paying MUCH closer attention if she just got married a few weeks ago rather than several months ago.

The Fastest Route to Seriously Multiplied Profits

Friday, June 25th, 2010

This article by John Jantsch on the American Express OPEN forum shows one of the best ways you can grow your businesses profits without having to invest a lot more money. Learn how to turn more leads into clients and you’ll be on your way to greater profits. For photographers it should be easy with a carefully laid out plan.

1. Have a plan for when the phone rings or emails come in.
2. Educate your prospects as the value of all that you do.
3. Have a consistent brand and sales program.
4. Orient them for the next sale.
5. Have a review process.

In wedding photography, we see this as key to growth and success. Have a well laid out plan as to how you will answer phone and email inquiries. Your goal should be to educate your prospects as to the value of what you offer and get them in for a consultation. Be consistent in how you show and sell your products and get them excited about all of the things they will be able to do with your photography.

In his article John Jantsch talks about going for the “low hanging fruit.” In the wedding business there is lots of fruit to pick. The bride and groom may be your primary clients by providing them with your photography services and a primary album, but there are so many more people who could enjoy having an affordable clone of their book as well. With press books like the Zookbinders PhotoBook and Soft Cover Press Books, you can greatly increase sales and profits by offering these affordable books to parents, wedding party, siblings, grandparents and vendors. And the more people who see you images and your name, the more who will be able to refer you or become clients themselves.

By exciting your prosepcts about your products and services, not only will you turn them into clients but you will lay the foundation for these future sales and referrals.

The Lost Art of Conversation

Friday, March 19th, 2010

“We tweet, we text, we e-mail. Everybody’s chatting, but is anybody listening? Why America needs to revive the vanishing art of conversation. We need to talk,” says Skip Cohen.

After my last post for the Zookbinders blog, I started thinking. “Here we go again, talking all about using social media with no focus on whose behind the messages – people.” Then I caught Skip Cohen’s recent blog post entitled “Just Say NO to Email Today and Pick Up the Phone!” If anyone knows the importance of marketing it’s Skip, but good marketing isn’t all about social media, it’s a balance of many different forms of marketing. And having good people and conversation skills is an art that is being lost to the Internet.

The issue, according to Skip, is to find a way to talk more and email less! “We don’t talk to each other enough, but instead we Tweet and email. There’s nothing wrong with that, but we all need to do a better job of doing both! It’s especially important since we’re all part of an industry that thrives on human contact – we’re in the business of capturing those special moments – moments of people interacting, not communicating through their computer!

If we don’t talk more we’re all going to lose our ability to communicate. I’ve already noticed that I’m spelling things phonetically as I struggle to capture a thought in just 140 characters. While it might B gr8 2 B able 2 do, we’re even frgetting how 2 writ! Photographers became photogs and then just togs…grammar is out the window, words like “at” has been replaced with @, two, to and too is just 2 and the list goes on & on & on!”

David Dudley said it best in his close: “We’re in danger of becoming a nation of hyperconnected hermits, thumbs furiously working our BlackBerrys!”

“So, let’s clarify my point…it’s a balancing act. Social Media is as necessary to building your business as a website is today or a yellow pages ad was twenty years ago. But, it’s a balancing act with personal contact and you’ve got to have both. Keep the connections “live” with close friends and good customers and let’s not let having a live conversation with somebody become an obscure art form!”

I say kudos to you Skip for reminding us how to communicate and how in our industry, where personal interaction is so important, that you cannot rely exclusively on the web to be truly connected to you clients.

Come See Us at WPPI

Friday, March 5th, 2010

WPPI’s 30th annual convention is going on in Las Vegas at the MGM Grand! From March 8 through the 10th, we will be participating in the trade show in booth 1601. With our new partnership with Albums Inc., you can also see a full line of our products in their booth (1535).

Featured at both booths will be our founder and CEO, Mark Zucker, as he speaks about how you can improve your album sales at 2 PM in the Zookbinders booth and 3 PM in the Albums Inc. booth on both Monday and Tuesday. Also when you stop by, you will see our entire line of books and albums including the PhotoBook Plus and our brand new soft cover Value Packs. If you follow us on Twitter or become a fan on Facebook, you will gain access to a special code that will give you 30% off of any PhotoBook Plus order through the end of this month.

We hope to see all of you there. Stop by, say hi, check out the new books and see how we can help you increase your sales and create many happy clients. Have a great convention everyone.

Great Marketing Idea

Tuesday, February 16th, 2010

Most of us in the wedding business have seen the number of brides we’re working with drop over the past couple of years. Pierre Stephenson from the Madison, Wisconsin area ran a unique promotion to get brides to meet with him and experience his work in a low pressure, group setting. He put together a free seminar where brides could come in and learn how to look slim and their very best in their photos. Any bride was welcome and it created great buzz for his studio. Check out Pierre’s guest post at Marketing Essentials International and if you have a great marketing idea, drop us a line and let us share it with others.

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