Our staff works on thousands of books and albums per year. To help you eliminate problems with your orders, they have offered up these tips to help your orders flow through our facility more smoothly.
DO: Please always enter a customer reference in ROES or on your order forms. When you have multiple orders in house and don’t have an order number, a reference name makes it easier to identify the order. For Zook Books, Matted and PhotoBook Plus albums, you’ll enter the reference name in the Options diablog box. For PhotoBook only orders, you’ll enter the reference under Review Order.

DO: Add your account number in ROES. With your first order, test prints or an album, you need to fill in all of your contact info in My Information and type ‘new’ for your customer number. Once you’ve established your account with Zookbinders and your account number is issued, please update your My Information dialog box with your account number.

DON’T: Grammatically it is inappropriate to add st, nd, rd or th after the date in album titles. You’d be amazed at how often we see ‘June 23rd, 2009’ when it should simply be ‘23 June, 2009’ or ‘June 23, 2009.’
SORRY YOU CAN’T: Currently, in ROES, you are unable to order multiple copies of a PhotoBook Plus, Zook Book or Matted Album. Only PhotoBooks can be ordered in packages or with multiple copies. If you need to order multiple copies of an identical PhotoBook Plus, Zook Book or Matted Album, first create and Add to Order all of your pages and cover. Then go to Open and Save>Save this Incomplete Order and save to your desktop or dedicated folder. Close ROES and reopen. Click Open and Save>Open an Incomplete Order then click Review Order. Review and initial the order click Complete Order. Close ROES and reopen for the following album(s) adjusting the size or cover as needed.